Terms of Payment, Deposits and Credit
We require a minimum payment of 50 per cent of the purchase price, for deposits on special orders which we will retain until delivery is complete. The balance is due upon delivery. Interest of 1 ½ per cent per month (18 per cent per annum) will be charged on overdue accounts. On partial deliveries 50 per cent of purchase price of undelivered items will be assigned as a deposit on backordered items until final delivery. No deposit refunds. 25 per cent restocking charge on refundable items. The McArthur Fine Furniture Credit Card offers same-as-cash financing. IMPORTANT: Applicable finance charges accrue from the DATE OF SALE. To avoid accrued finance charges, payment in full must be received before the expiration of the promotion date.
We will contact you up to two weeks in advance to confirm a convenient delivery date.You will also receive a call the day prior to delivery to give you a two-hour delivery time frame. Our driver can also call you up to one hour prior to his expected arrival time, if you request this when the delivery date is set up. To insure your satisfaction with delivery please provide us with any special delivery instructions including special phone numbers to be called prior to delivery and special instructions for access to your community. Also please verify the delivery address and postal code on your paperwork to make sure it is correct, including Apt. #, cross-streets. If you cannot be present for delivery, please have your authorized representative available to inspect and sign for delivery.
It is important you note the size of merchandise you have purchased, making sure it easily fits through passages and in the room you designate. If placement in the designated room involves limited maneuverability because of narrow access, doorways or other space restrictions, McArthur Fine Furniture will not be liable for damages that might result from attempting placement. In advance of delivery, please clear a path to facilitate easy access. Delivery personnel will not hang items. If more than two delivery people are needed due to weight or size, you agree to provide additional personnel. Cartons or crates will not be removed. McArthur Fine Furniture may require full payment, five days before releasing merchandise for delivery by a third party common carrier. The customer is responsible for payment of any gate, barge and ferry fees if needed to make deliveries.
You agree to pay a re-delivery fee if you do not accept a scheduled delivery. If your chosen destination is not accessible to the carrier's truck, your merchandise will be transported to an accessible, nearby location beyond which you will be responsible for transportation. Our delivery rates are based on destination and distance.
Once your order arrives at McArthur Fine Furniture, we will notify you to coordinate delivery. After thirty days of notification you agree to either accept payment for delivery or exercise the option of our storage plan. McArthur Fine Furniture will store your order at our distribution center with a payment structure of 3 per cent of the retail value billed at the 1st of every month. If you are not willing to accept either option we will also deliver your order to a storage facility of your choosing.
Inspection of Your Purchases
Please thoroughly inspect each item upon delivery. In case any item appears damaged or defective, notify the delivery personnel who will correct the problem immediately if possible. If the problem cannot be fixed immediately, note it on your delivery receipt. Upon McArthur Fine Furniture’s approval, the items will be returned to our Quality Department for evaluation. At our discretion the items may be touched up, repaired, or replaced and re-delivered to you. You will not be charged for this re-delivery unless the merchandise met manufacturer quality standards. Please return only the individual item that is unacceptable. To give your returned item the care and attention it requires, please allow McArthur Fine Furniture reasonable time to evaluate and resolve the problem.
If you choose to pick up your merchandise, please give McArthur Fine Furniture notice of two business days to stage and inspect your order. Our distribution center is open Monday – Friday from 9am-5pm and Saturdays 9am-Noon. The distribution center is closed Saturdays on long weekends. Please carefully inspect merchandise. Upon taking possession of merchandise, you waive claims for damage or defects.
This agreement is binding on these terms as soon as you sign. Merchandise sold “as is” or specially ordered cannot be cancelled or refunded. McArthur Fine Furniture in not responsible for delivery delays by suppliers or manufacturers. Cancellation of client orders are not accepted based on material delays from suppliers or manufacturers. Delivery dates on special orders are estimates only and do change due to fabric shortages or production delays.
Conditions of Sale
It is expressly agreed that legal title to and ownership in the goods described shall remain in McArthur Furniture (Alberta) ltd., both after the expiration of any time stated for the acceptance or rejection of goods delivered on trail or approval or as a result of any sale on whatever terms until payment in full has been received and to the extent not prohibited by law.
We warrant that all merchandise meets manufacturer’s warranty standards. Warranty begins when we receive merchandise. THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY AND SPECIFICALLY DISCLAIMED. FLS SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.
Showroom Samples and Clearance Items
NO WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE, HAVE BEEN MADE BY McArthur Fine Furniture IN REFERENCE TO THESE GOODS SOLD “AS IS.” No refund, repair or replacement will be made should your selection prove unsatisfactory for any reason.